Overview Trip

Ma*** chose Vietnam and Cambodia as the destinations for his holiday with his lovely wife. With the dedicated support of our travel consultant – Ashley, he made a perfect trip with everything included from air tickets, visa to all procedures required for the trip. Our consultant was always there to help him with any problems to make sure he had a hassle-free journey filled with experiences and enjoyment.

Trip planning highlights

  • 26 messages exchanged
  • 5 trip plan versions shared
  • Travelers completed their trip!

BRIEF ITINERARY

Day 1  Ho Chi Minh arrival

Day 2  Ho Chi Minh - Phnom Penh (B)

Day 3  Phnom Penh city tour (B) - Joint in tour

Day 4  Phnom Penh - Siem Reap (B) - by bus

Day 5  Day trip to Phnom Kulen (B, L) - Joint in tour

Day 6  Angkor sightseeing - Hanoi (B, L) - Joint in tour

Day 7  Day trip to Hoa Lu &; Trang An (B, L) - Joint in tour

Day 8  Hanoi free day (B)

Day 9  Hanoi - Danang - Hoi An (B)

Day 10  Hoi An free day (B)

Day 11  Hoi An - Danang - Ho Chi Minh (B)

Day 12  Ho Chi Minh - Phan Thiet (B)

Day 13  Phan Thiet free day (B)

Day 14  Phan Thiet free day (B)

Day 15  Phan Thiet - Ho Chi Minh (B)

Day 16 Ho Chi Minh free day (B)

Day 17 Ho Chi Minh departure (B)

Summary of the trip planning conversation

Below are some useful excerpts from the trip planning conversation

M

Ma***

Traveller

Depart from South Africa on 17 December 2018; Arrive in Ho Chi Minh City on 18 December 2018 @ ± 19h30; We would like to stay over, for 2 nights , at the same hotel in Ho Chi Minh City from where the tour will depart on day 1 , 20 December 2018 . From the airport to the hotel we would need door-to-door transport / taxi; On the last day of the tour , 2 January 2019, we need a flight from Hanoi to Ho Chi Minh City from where we will return to South Africa @ ± 23h00 Can you arrange for the necessary documents to obtain a Visa On Arrival? Costs? Do you have any good return flight deals from Johannesburg to Ho Chi Minh City from 17 December 2018 to 2 January 2019? I am looking forward to hear from you at your earliest convenience

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Ashley Tran

Travel Consultant

Dear Ma***,

Thank you very much for your nice request to Vietnamtour.co.za.

I am Ashley - Travel Consultant and I am very happy to support your trip from now on.

Regarding your concerns of international flight, please check the bellow information as your reference:

  1. The international airfares are from 8,000 Rand to 12,000 Rand for return tickets depending on your travel date and the airlines. Sometimes, they will have promotions, you should check on their website to know when they will offer promotion to have the best rate.
  2. The most popular airlines which our customers booked are Emirate, Cathay Pacific, Singapore Airlines or Qatar.
  3. You can get the best airfares with local airlines agents which are based in JHB or Cape Town so I highly recommend you to book the Airlines with flight consultant in your location. Otherwise you can check the airfares and routes by putting your travel date and cities on website: https://www.skyscanner.net. This is the flight booking platform where you can check many offers from different flight agents.

From our experience, you could consider the return flight from Hanoi to come back South Africa instead of taking a domestic flight to Ho Chi Minh to return your home. Noi Bai international airport (in Hanoi) is very big and has many international flights every day.

For your visa approval letter, after confirming the tour with us, you only need to send your passport scans and we will apply for visa approval letter. Once get approved, we will send you visa approval letter via email and you could bring it to the airport with your passport and photos to get visa stamp. You only need to pay 25 USD for our Immigration Department. That's all and it's very simple, right?

I well noted all the information you shared and will send you the detailed itinerary on Monday when we come back to work. Moreover, I am very happy if you could share with me your mobile/whatsapp number, so I could make a call and discuss further with you about your trip (on Sunday afternoon - your local time).

Or please feel free to leave me a message on mobile/whatsapp: +84 902 ****** if you have further ideas or need any assistance and I will get back to you. 

Please spend your time to see how our team works and listen to our customers’ feedback to have more ideas of your trip or you could contact our representative in South Africa - Ms. Katrine in Cape Town at  +27 83 ****** or send her an email at kputtick@iafrica.com. Katrine traveled to Vietnam every year since 2016 and she is willing to share with you her own experience of Vietnam.

Have a great weekend!

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M

Ma***

Traveller

Good day, Ashley

Thank you for your prompt response.

I’ve had a look at the itinerary of the 14-day GROUP TOUR: SOUTH TO NORTH OF VIETNAM as published on your website and it is what we are looking for.

Due to work commitments I can only take leave after 15 December , and for now, it is important for us to secure a booking for 2 adults on the tour that starts on 20 December 2018.

Details regarding accommodation for 18 & 19 December 2018 can be finalised at a later date.

Please, advise on how to proceed with securing a booking on this tour and method of payment by  debit / credit card .

Thank you and kind regards.

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Ashley Tran

Travel Consultant

Hi Ma***,

Thank you very much for your kind sharing. I am very happy to know that you find good return flight from our capital -Hanoi.

As mentioned on whatsapp, to secure the booking, you only need to deposit 30% of the total amount. You can choose one of below payment methods for deposit:

  • Bank transfer: please cover all bank fee on your side.
  • Credit card: please add extra 3% of the amount for payment by credit card. I will create a secured link for you to make deposit by your credit card.

The rest could be paid on your arrival date or before your arrival date.

Tomorrow, I will send you our offer with 3 and 4 star options, and you could choose the most suitable one for you and your beloved wife.

Have a great weekend!

Cheers,

Ashley Tran

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Ashley Tran

Travel Consultant

Good afternoon Ma***,

Thanks again for choosing our country as the destination for your holiday.

As our last conversation, I would like to send you the itinerary for your 16 days in Vietnam. I made a small change for the trip, so you could enjoy your trip better. The trip will have some free days, and I would like to suggest you some optional tours as your reference. In case you are interested in, kindly let me know so we could arrange accordingly.

December is a good time to travel in Vietnam - you could enjoy dry and cool days in the North and warm, sunny days in the South of Vietnam. Be noted with thanks that the weather would be cool (average temperature: 13° - 6°C) in December in Sapa, and it is not harvest season. Instead of gorgeous terraced rice fields, you can enjoy the Sapa town with a magical veil of fog.

The trip will bring you the most highlights of our country:

•             Explore our South with enjoyable activities in Mekong Delta

•             Relax in Hoi An Ancient town with an interesting cooking class & free days to discover our most beloved town.

•             Discover Vietnamese amazing street foods in Hanoi

•             Experience adventure days in our Sapa to deeply understand our ethnic minority in the North of Vietnam.

•             Refresh on overnight cruise in Halong Bay with many excited activities like kayaking, swimming, etc.

As mentioned yesterday, I would like to send you 2 offers with 3 and 4 star hotels options so you could consider and choose the most suitable for you and your beloved wife.

Please be noted with thanks that for overnight train (Hanoi – Lao Cai – Hanoi), you will sharing the cabin with 2 other people. (There are 4 soft berths in 1 cabin). If you want to be more private, kindly let me know so I could update you the new rate.

Kindly take a glance on the itinerary and let me know (via mobile/whatsapp: +84 902 ********) if you need any change or have further ideas, so I could arrange accordingly.

Have a great day and wait for your good news!

Cheers,

Ashley

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M

Ma***

Traveller

Hi, Ashley

Once again, thank you for your prompt reply.

We think that most parts of this itinerary will suit us………. except for Sa Pa Walking Day which we were told could be a cold & muddy hike at times in December

Instead, when in Sa Pa , we would rather take the trip up the mountain with the Fanispan Cable Car. Can this be arranged?

Furthermore, we would follow your advice and rather fly with Vietnam Airlines on the domestic flights.

As for as day-tours are concerned, we will arrange these closer to our departure date from South Africa.

Would you please create a secured link that I will use for making payments by credit card?

Thank you and kind regards.

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M

Ma***

Traveller

Hi, Ashley

Part 17 of the NA1 form requires the details of the Hosting Organisation / Individual in Vietnam ( see attached NA1 form)

What must information must be filled in here?

Thank you and kind regards.

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Ashley Tran

Travel Consultant

Morning Ma***,

Thank you very much for your questions

Kindly find my answers as bellow:

+ NA1 form: you could check the link for the guidance. You will no need to fill all the hotel address, just in Hanoi and Ho Chi Minh will be fine.

+ The passport photos will be at 4*6cm and in color (It’s mean your photo on the passport).

Please feel free to reach me if you have further questions or need any support. I am very happy to support you at any time.

Cheers,

Ashley

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M

Ma***

Traveller

Hi, Ashley

Thank you for your prompt reply.

I see that we are free on day 7 & 8 ( 24 & 25 December ) in Hoi An.

My birthday is on 25 December and I think the Golden Bridge will be a great birthday present and would like to include it in our itinerary for 25 December 2018.

I would like to pay another 800 USD on 30 September 2018. Would you please create another link for this payment?

The balance will be paid on 30 November 2018.

Thank you and kind regards.

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Ashley Tran

Travel Consultant

Morning Ma***,

Thank you very much for your quick response.

I am very happy to know that you confirm day tour for your birthday Bana Hills is very beautiful also, so for sure, you will have a fantastic birthday celebration. Please find the attached file for the confirmed version (included Day trip to Bana Hills and Golden Bridge).

Moreover, I also give you 2 optional tours: Ho Chi Minh city tour – Cu Chi Tunnels (B, L) – Group tour in day 3, and Hanoi city tour (B) – Private tour in day 10 as your reference. You could consider them for your free days in Ho Chi Minh and Hanoi. Let me know if you would like to confirm.

Regarding the 2nd deposit, you could check the payment link and complete it 

Have a good day and please feel free to reach me if you have any questions.

Ashley

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