Overview Trip

Like many travelers from South Africa, Ce***, incidentally got our website – Vietnamtour.co.za and interested in one of our tour packages. After filling the form, she got the direct support from our travel expert – Ashley Tran who is willing to assist our customers from the start to the end. After several changes, Ce*** got a dream trip with her husband to Vietnam and Cambodia with all memorable experiences.

Trip planning highlights

  • 20 messages exchanged
  • 3 trip plan versions shared
  • Travelers completed their trip!

BRIEF ITINERARY

Day 1  Hanoi arrival - street food (D)

Day 2  Hanoi - Halong Bay (B, L, D)

Day 3  Halong Bay - Hanoi (B, Br)

Day 4  Hanoi - Danang - Hoi An (B)

Day 5  An cooking class (B, L) - Joint in tour

Day 6  Hoi An free day (B)

Day 7  Hoi An - Da Nang - Ho Chi Minh (B)

Day 8  Cu Chi Tunnels – City tour (B, L) – Joint in tour

Day 9  Day trip to Mekong Delta (B, L) - Joint in tour

Day 10  Ho Chi Minh - Siem Reap (B)

Day 11  Angkor sightseeing (B, L) - Joint in tour

Day 12  Phnom Kulen & Kbal Spean (B)

Day 13  Siem Reap free day (B)

Day 14 Siem Reap departure (B)

Summary of the trip planning conversation

Below are some useful excerpts from the trip planning conversation

C

Ce****

Traveller

My husband and l would like to visit Vietnam and neighbouring countries in 2019. What is the best time of year to visit? Which routes and destinations would you recommend? Are there perhaps small group tours we can join? Thank you and kind regards, Cecilia de Wet, South Africa.

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Ashley Tran

Travel Consultant

Hi Ce***,

Thank you very much for your nice request to Vietnamtour.co.za.

Pleased to introduce myself, I am Ashley – Indochina Travel Consultant. I have an endless passion for travelling. Working as a Travel Consultant is a great chance to help me share my own experience with our beloved customers and I am very glad to support your trip from now on.

I am very happy to know that you are planning your trip to our Vietnam and also neighbor countries. The best time to see Indochina countries will be from October - April (high season), but in low season (May - September), you could enjoy the best deals from the hotel.

As you haven’t mentioned how long you would like to stay in each country, your preferred accommodation, so I would like to send you some links for the combined tour as below:

1.      Vietnam & Cambodia 12 days – private tour

2.      Vietnam & Cambodia 13 days – group tour

3.      Laos, Vietnam & Cambodia 12 days – private tour

We could arrange small group tour in both Laos, Cambodia and Vietnam also. So please take a look on the suggested itineraries and let me know which you are most preferred, so I could send you the details with group tour rate.

I am very happy if you could share with me your mobile/whatsapp for easy contact. Or please feel free to drop me a message on mobile/whatsapp: +84 902 ******and I will get back to you.

Have a great day & wait for your reply!

Ashley

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C

Ce****

Traveller

Hi Ashley

I like the itinerary for the 'Best of Vietnam and Cambodia' 13 day group tour very much. How big will such a group be?

Could you please also send me quotes on the two other options for four people? Flexible dates from about mid-April to late May.

Thank you very much.

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Ashley Tran

Travel Consultant

Dear Ce***,

Thank you very much for your nice sharing today.

Based on our discussion, now I would like to send you the itinerary for Group tour 13 day the best of Vietnam & Cambodia as the attached file.

The quotation is based on May, 2018. In case you changed the date to April, let update me and I will send you the new rate.

It’s great time to travel both Vietnam & Cambodia in May with sunny days and warm weather, especially for your free day on the beautiful beach in our Hoi An.

This trip will bring you the most highlights of Vietnam & Cambodia included:

• Explore our North with Hanoi capital to understand more about our culture, history and of course, our cuisine to understand why Vietnam is considered "the kitchen of the world"

• Experience overnight cruise in Halong Bay to understand why it is considered “the should-not-miss destination” in Vietnam

• Enjoy cooking class & the most beautiful beaches of Vietnam in Hoi An – our most beloved town in Vietnam

• Have fun with many enjoyable activities in Mekong Delta

• Study the interesting history stories for Angkor sightseeing in Siem Reap.

Moreover, I also added optional tours for your free days, so you could pick up if interested.

If your brother & sister-in-law also join with you & your husband, I highly recommend you use private car for round trip Hanoi – Halong Bay – Hanoi to save time (instead of 4 hours by shuttle bus, you only need to spend around 2 hours/way by private car), and you could enjoy Hanoi more. The surcharge will be: 8 USD/person for group of 4 persons.

Kindly check the attached file for all details and let me know via mobile/whatsapp: +84 902 ******* if you have any questions or need any assistance.

Have a great weekend ahead & wait for your ideas!

Ashley

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C

Ce****

Traveller

Good day Ashley

The only added change may be upgrading to private car for four on day three as you suggested?

l will discuss payment option with my husband when he gets home in an hour and let you know. Please send me the amount per person deposit, as my brother would like to make a transfer to my husband's account before payment.

Kind regards

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Ashley Tran

Travel Consultant

Hi Ce***,

Thanks so much for your remind of private car.

I have just changed from shuttle bus to private car for the route Hanoi – Halong Bay – Hanoi (with surcharge +8 USD/person as mentioned on my last email).

The other changes include: optional tour for City tour & Cu Chi tunnel turned as official and add 01 night in Siem Reap.

Kindly check the attached file for the updated itinerary.

After discussing with your husband, let me know you your preferred payment method so I could send you accordingly.

With my best regards,

Ashley

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C

Ce****

Traveller

Hi Ashley

The receipt seems to be in order. Do we pay the rest before leaving South Africa, or on arrival in Hanoi?

l will send your request for scans and dietary preferences to my brother and sister in law. You can perhaps send them an email as well, so that they have a record of your email address and they can also ask you anything they may be unsure about? They are Nico ****** and Willéne ****** and their email addresses are: *******@mweb.co.za;  ********@telkomsa.net

l will send the scans and other information regarding me and my husband. Just remember that l have to renew my passport early next year as it expires in October 2019.

Looking forward to future communication.

Kind regards

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Ashley Tran

Travel Consultant

Hi Ce***,

Thanks for your prompt reply.

Normally, you could pay the balance 15 days before your arrival date (12th May, 2019) by credit card or bank transfer. Or you could pay on your arrival by cash or credit card also (by credit card, it will be added 3% for transaction fee as from your country).

I well noted that you will need to renew your passport J You could send me once you have the new one 

Dear Nico ***** and Willéne *******,

I am very happy that you will travel with ****** and *******, and it’s my pleasure to be your local companion for you upcoming trip to our beautiful Vietnam in next May. To prepare the trip best, please help me send your passport scans, and let me know your diet so we could make a note with the suppliers.     

Please feel free to reach me on mobile/whatsapp: +84 902 ******* if you have any questions or need any assistance. I would be very happy to support you at any time.

Have a good day!

Best regards,

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C

Ce****

Traveller

Hi Ashley - our passports as at present. l will scan the new one once l receive it.

We do not have serious food allergies, although l personally am careful about shellfish. l do eat ordinary fish and ****** likes all sorts of seafood. We eat a varied diet - we do eat meat (although we are used to meats usual in the Western diet) and we love fruit and vegetables. We look forward to sampling foods more traditional to your culture as well :-).

Kind regards

Cecilia

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Ashley Tran

Travel Consultant

Thank you Ce*** for your note 

I well noted the information and will arrange the best. Vietnam food is so delicious, wait for you here to try 

Ashley

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