Overview Trip

Rea***and her family enjoyed a wonderful trip in Vietnam with our strong support of Mark – our experienced travel consultant. A lot of questions raised before the decision was made, though our consultant with his in-depth knowledge and experiences in destinations and services, had convinced our polite customer to join the trip. They were so thankful for overall experience after the holiday.

Trip planning highlights

  • 14 messages exchanged
  • 3 trip plan versions shared
  • Travelers completed their trip!

BRIEF ITINERARY

Day 1  Hanoi Arrival

Day 2  Hanoi – Halong Bay (B, L, D)

Day 3  Halong Bay – Hanoi (B, L)

Day 4  Hanoi – Danang – Hoian (B)

Day 5  Hoian Sightseeing – Street food (B, L)

Day 6  Hoian – Free (B)

Day 7  Hoian – Danang – Train to Nha Trang (B)

Day 8  Nha Trang – Free (B)

Day 9  Nha Trang – Free (B)

Day 10  Nha Trang – Train to Ho Chi Minh City (B)

Day 11  Ho Chi Minh – Sightseeing (B)

Day 12  Ho Chi Minh – Mekong Delta – Ho Chi Minh (B, L)

Day 13  Ho Chi Minh – Phu Quoc (B)

Day 14  Phu Quoc - Free (B)

Day 15  Phu Quoc – Free (B)

Day 16  Phu Quoc – Ho Chi Minh – Departure (B)

Summary of the trip planning conversation

Below are some useful excerpts from the trip planning conversation

Mark

Travel Consultant

Dear Rea***,

Warmest Greetings from Vietnamtour.co.za – a member of SENI TOURS. We are a local operator for Indochina tour with head office in Vietnam and we have representative in Cape Town – South Africa.

 Thank you for your interest in our services. 

 My name is Mark. I’m very happy to handle your request.

I would like to send you the detailed itinerary and quotation for the 16-day trip. 

During the trip you will visit most famous sightseeing from Northern to Southern of Vietnam such as:

  • Hanoi Capital: One of the largest cities in the country. It features an interesting mixture of Eastern and Western culture. It is interesting to discover 36 old streets which has its own history. 
  • Halong Bay: The World’s Heritage, is one of the most interesting sightseeing in Northern.
  • Hoian – the ancient town which once was the cultural hub of the region. The quaint town has many old buildings and structures which features the fusion of Orient and Western architecture.
  • Mekong Delta: The ‘rice bowl’ of Vietnam, the delta is carpeted in a dizzying variety of greens. Where you will have a good chance to witness the real authentic local life of Vietnamese.  

The trip is a great combination of nature, culture and history, that will make an unforgettable journey. 

For accommodation, I quoted based on 3-star and 4-star so that you can choose the one that best fit your budget. All hotels have central location and good services to ensure that you will feel comfortable during your trip.

Our package tour includes 2 domestic flights Ho Chi Minh – Phu Quoc and Phu quoc – Ho Chi Minh, all flights operated by Vietnam airline – the best airline available for domestic routes.

If you need further information or want to make changes to the tour, please feel free to advise me.

I’m looking forward to hearing the feedback from you soon.

Kind regards,

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R

Rea***

Traveller

Good morning Mark

Thank you for your swift reply. It all look so wonderful!

I want to bring my children along, so I only want to talk to all of them before I confirm.

Kind regards

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R

Rea***

Traveller

Hi Mark

I am sorry to bother you again. I am still waiting for your revised quotation, as I need to book the tickets for our flights. I have a quote, but need to confirm the times for arrival and departure.

Thank you!

Kind regards

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Mark

Travel Consultant

Dear Rea***,

My apologies for the late response

Please kindly find in attachment the revised quotation.

As per your request, I have included a cooking class in Hoian. Besides, in order to bring down the cost of the tour, I have change the airline of choice to Vietjet Air – an economy airline often used by ordinary people, but some time its flights get delayed. Yet overall it’s ok to use. I have also made some changes in hotel selection for 4-star to get the good price for you. Please refer to the itinerary for details.

Please feel free to contact me at any time via WhatsApp if you have any further ideas for the trip.

Warm regards,

Mark

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R

Rea***

Traveller

Hi Mark,

First and foremost, thank you very much for your patience and assistance

in making our holiday a reality.

I would like some clarity on the following:

1.  Baggage limitations on Vietnam Air internal flights:  Is the standard limit of one piece, 20kg and 7kg hand-luggage applicable to travelers using different international carriers or do we get an extra allowance? If not is there a possibility that we can pay for extra luggage, (only if necessary) and what will the cost be? On Emirates we are allowed two suit cases per person. (23kg each).

2. Is a visa application photo with prescription glasses acceptable?

3. What is the cost of the visa application and do we have to pay that in cash?

4. Can we pay the outstanding balance to Vietnam Tours by credit card on arrival?

5. How long is the journey from Hanoi Airport to our hotel?

6. Anything else you can think of we need to be aware of for our holiday?

Thank you so much, we are very excited!

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Mark

Travel Consultant

Hi Rea**,

Thank you for your email

I would like to answer your questions as below:

1.  Baggage limitations on Vietnam Air internal flights:  Is the standard limit of one piece, 20kg and 7kg hand-luggage applicable to travelers using different international carriers or do we get an extra allowance? If not is there a possibility that we can pay for extra luggage, (only if necessary) and what will the cost be? On Emirates we are allowed two suit cases per person. (23kg each).

=> For the domestic flight, the baggage allowance is fixed at 20kgs of checked luggage and 7-kg of hand luggage, applicable to all travelers. If your baggage exceeds those limit, you have to purchase more baggage (with package of 15kgs, 20kgs and 25kgs), I can help you purchase in advance. The cost for extra baggage will be $1.2/kg

2. Is a visa application photo with prescription glasses acceptable?

=> It should be a photo without any type of glasses

3. What is the cost of the visa application and do we have to pay that in cash?

=> The cost for Visa stamp is $25/person for single entry (don't forget to bring the visa letter and application form with you), paid in cash

4. Can we pay the outstanding balance to Vietnam Tours by credit card on arrival?

=> Unfortunately, the POS device in our office is currently out of function, so if you don't want to pay in cash, I can create a link for you to make payment like you did with the deposit.

5. How long is the journey from Hanoi Airport to our hotel?

=> It would be from 45 minutes to one hour, conventionally.

6. Anything else you can think of we need to be aware of for our holiday?

=> It's the begging of the so-called "winter" in the North of Vietnam, the temperature is actually just around 15 - 20 Celsius degree, but you should bring some light coats and jacket to keep warm.

In the attachment, I would like to send you the final itinerary in which I have listed the necessary contacts and the pickup time of each day for your convenient reference.

Also, as there is a slight change in the flight schedule, a new ticket for domestic flights is provided herewith. And the vise letter for Chelsea has just been acquired as well.

I hope you have had everything ready for the trip :)

I'm looking forward to welcoming you to Vietnam!

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R

Rea***

Traveller

Good morning Mark

Can you please assist me with the application for our visas to Vietnam.

Do you need anymore information from me?

Kind regards

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Mark

Travel Consultant

Good morning Rea**,

Thank you for your email

Sure, I will acquire the Visa approval for you.

Do you mind sending me the scanned copies of your passports? I would need some further piece of information like the gender and date of expiry. Otherwise, you can just update those information into the excel sheet that you sent me.

Warm regards,

Mark

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R

Rea***

Traveller

Good morning Mark

I only want to confirm with you that the time of our flights will fit in with the itinerary for our tour in Vietnam.

Please let me know how payment works.

Thank you!

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Mark

Travel Consultant

Hi Rea***,

I’m very glad to hear from you 

I would like to confirm that the time of your flights well fit with the itinerary that I proposed (as per version 5)

In order to reserve the tour, you just need to make 30% deposit payment in advance via bank transfer or credit card (using online payment gate). The remaining balance can be paid in cash or with credit card (using POS machine) upon arrival in Vietnam or pay via bank transfer or credit card 15 days prior to the departure date.

Please kindly advise the method (bank transfer or credit card) that you prefer then I will send you corresponding payment information

Warm regards,

Mark

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